collection letter checking for feelings communication theory⏎
body language body complex sentene⏎
closed (defensive) body position block format chronological resume⏎
checking for feelings build goodwill acknowledgement responses⏎
blind copies assumptions bias-free language⏎
complex sentene business-ese active verb⏎
checking for inferences branching question checking for inferences⏎
build goodwill blocking complaint letter⏎
branching question communication theory chartjunk⏎
body language body clear⏎