complex sentene claim letter blind copies⏎
blocking blind copies adjustment⏎
complete close body⏎
buffer branching question choice (selection)⏎
active listening choice (selection) complaint letter⏎
business-ese buffer chartjunk⏎
channel citation active listening⏎
business slang clear checking for inferences⏎
bias-free language common ground active verb⏎
citation block format checking for inferences⏎